We are committed to process your order quickly and to deliver your product(s) to you safely anywhere in the world. All products are shipped within 7 days of order confirmation. A variety of shipping methods are available for your use. Shipping charges are calculated based upon the weight of your order, selected shipping method and shipment destination. Delivery dates are estimated based upon the chosen shipping method and shipment destination. Please submit a message in the Contact Us page for shipping methods not provided on the website and any other queries you may have.
All items featured on our Website are uniquely and individually hand-made. Small variances in the actual size, color, texture and style may occur between similar products and should therefore be expected and not be valid reasons for return. If however, you are not satisfied with your purchase, you can return the product(s) for a full refund of purchase price or for an exchange (shipping costs are excluded). You must contact us within 7 days of the delivery date for a Return Order Number (RON). You must return the product(s) within 21 days of the delivery date using a prepaid, insured and traceable method. All returned products must be in their original condition otherwise they will not be accepted. All returned products must bear the RON otherwise they will not be accepted. We are not responsible for any products that do not make it back to us. Special and personalized orders cannot be returned. Returns received after the 21 day return policy will not be accepted or may incur a 25% restocking fee at our discretion.